Things to Know

  • Please give specific information about the unit in need of service
  • Intermittent issues can be hard to diagnose, we may need to schedule multiple appointments
  • Arrival times may vary due to unforeseen events
  • Please check all cables, headphone jacks and connections before requesting service
  • Please secure pets during time of service
  • Please clear area around and on top of unit in need of service before technicians arrive
  • Please inform us if lighting or workspace is inadequate
  • Factory resets may be required, please save all custom information in a separate place
  • Please do not smoke around our service technicians
  • We service all digital pianos and organs
  • Instruments over 10 years old may not be repairable due to parts unavailable, you may apply your diagnostic charge to a new or used instrument in those circumstances
  • Please be advised contacts, lightbulbs, batteries, spills, speaker deterioration and cleanings are not covered under manufacturer’s warranty
  • All diagnostic fees are due at time of service
  • We no longer service Hammond Organs, for service please contact; Atlantic Vintage Hammond: (315) 458-8753


For more than 30 years North Country Music has been North Country's largest and most trusted store for pianos, organs, guitars band & orchestra instruments, lessons and service! Nobody beats our experience!

North Country Music

1035 Arsenal Street
Watertown, NY 13601

Store Hours

Weekdays ~ 10am - 8pm
Saturday ~ 10am - 4pm
Sunday ~ Closed

Call Us Today!

(315) 788-9998

What We Offer




Authorized Dealership